Returns & Refund Policy

At MAYY, we take pride in the quality and craftsmanship of every product. As most of our items are made-to-order and often customized, we want to be clear about our return and refund practices.

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Returns

Because our items are often personalized (e.g., custom embroidery), we do not accept returns unless the product is defective, damaged, or incorrect upon arrival.

To be eligible for a return:

• You must contact us within 7 days of delivery
• The item must be unused, in its original packaging, and in the same condition you received it
• You must provide clear photos of the issue

To start a return, please email us at support@mayy.com with your order number and photos.

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Refunds

If your return is approved, we’ll notify you and issue a refund to your original method of payment within 5–10 business days.

Please note:

• Shipping costs are non-refundable
• We do not issue refunds for delays in delivery unless the delay exceeds 8 weeks
• If an item is lost in transit or arrives damaged, we will either reship the item or issue a full refund, depending on stock availability

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Cancellations

Because our products are made-to-order, orders cannot be canceled once production begins (usually 24–48 hours after placing the order). If you need to make a change, please reach out to us immediately after purchase.

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Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, email support@mayy.com with your order details.